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 A+ Certification
References - Bricks and Bouquets

On-Line Practice Questions

A+ Certification Study Resources

Duncans MindLeaders Web-Based A+ Certification Series
Register Now for Complete A+ On-line Course - only $165  (12 months access)

Duncans Home Page || Core Technologies || Windows/Dos Objectives || System Prices


  • A+ Certification is a testing program sponsored by the Computing Technology Industry Association (CompTIA) that certifies the competency of service technicians in the computer industry.

    Anyone who wants an internationally recognized credential as a competent computer service professional can take the A+ exams. There are no prerequisites.

    The program is backed by major computer hardware and software vendors, distributors, resellers and publications.

    The test, which is administered by Prometric (Bloomington, MN), was first available in July 1993, with periodic updates since then.

    Earning an A+ certification means that you possess the knowledge, skills, and customer relations skills essential for a successful computer service technician, as defined by experts from companies across the industry.

    The exams cover a broad range of hardware and software technologies, but are not related to any vendor-specific products. More than 45 organizations have contributed time and budget resources to develop the A+ computer-based tests.

    To become certified, you must pass two test modules - the Core Technologies exam module and the MicrosoftTM Windows®/DOS,® exam module.

    In the Duncans Learning Center and computer workshop we offer both the Core Technologies and the Microsoft Windows®/DOS ® module . We combine learning with "on the job" training, lab work and examination simulations.

    When candidates pass the exams they receive a certificate  from CompTIA

    Duncans Home Page || Core Technologies || Windows/Dos Objectives || System Prices


    Duncans MindLeaders Web-Based A+ Certification Series

    Register Now for Complete A+ On-line Course - only $165  (12 months access)


    General Information fix

     To really make things simple, we have taken the best course outlines that we could find and reworked them so they are a snap to read. To get a solid start on the course, click on the Objectives below to learn what you need to learn 
    to "excel" in this accreditation.

  •  Click on the two Objectives Below

     


    Duncans MindLeaders Web-Based A+ Certification Series

    Register Now for Complete A+ On-line Course - only $165  (12 months access)


    Click here for additional General Information
    Take a look at an American College Web Page
    on this Course


    Join our team of Young Associates
    Centurions of our Industry

    Duncans A+ Certification Program

     Combine learning with "on-the-job" experience!

     6 week full-time or 12 month part-time "on-the-job" A+ Apprentice Program for $1,000 plus GST

    If Course is prepaid in full at registration the cost is reduced to only $899 plus GST

    Otherwise, the Course is payable is 6 easy installments of $535 down and $107 per month

    This Course fee includes ...

    100 hours of facilitated learning in our Learning Center
    50 hours of paid apprentice shop work working on customers machines 
    25 hours of lab work 
    25 hours of simulated exams with exposure to thousands of questions
    FrontPage 2000 access to 20 meg Professional web-site
    1 year's access 500+ Computer Courses on Duncans MindLeader's Server

    $100 Discount on Course Price if paid in advance

    Duncans Home Page || Core Technologies Page || Windows/Dos Objectives || System Prices

    References - Bricks and Bouquets


    The Duncans MindLeaders A+ On-line Course cover the subject thoroughly. It is not necessary to purchase any other course material. However, for those who might enjoy an excellent reference book, we recommend the following.

    A+ Exam Cram Flash Cards

    A+ Exam Cram Flash Cards

    Quizzes readers on exam objectives covered in the A+ exam. Serves as a perfect compliment to the A+ Exam Cram books, and Exam Prep study guides. Gives the reader the competitive edge by quickly showing which areas may require further study.



    Duncans MindLeaders Web-Based A+ Certification Series

    Register Now for Complete A+ On-line Course - only $165  (12 months access)

    A+ Core Hardware Service Technician

    Examination Objectives
    2/15/01
    1 of 13

    Introduction

    For A+ Certification, the examinee must pass both this examination and the A+ Operating System
    Technologies examination.

    The Core Hardware examination measures essential competencies for a microcomputer hardware service technician with six months of on-the-job experience. The examinee must demonstrate basic knowledge of installing, configuring, upgrading, troubleshooting, and repairing microcomputer systems at the standard defined by this test specification.

    The skills and knowledge measured by this examination are derived from an industry-wide and worldwide
    job task analysis which was validated through a survey of almost 2,000 A+ certified professionals. The
    results of the survey are used in weighting the domains and ensuring that the weighting is representative of
    the relative importance of that content to the job requirements of a service technician with six months
    on-the-job experience. The intent is to certify individuals in a body of knowledge that is identified and
    accepted as the baseline or foundation of any entry-level PC technician.

    The exam is in adaptive format, therefore, will be presented with 20-30 questions. You will have 30 minutes
    to complete the exam. Please be aware that a score determination could be made before the maximum number
    of questions is presented. Once a score determination is made, the exam will shut off.

    The exam is translated in the following languages: Japanese, French, Spanish and German.

    NOTE: This examination blueprint for the A+ Core Hardware examination includes the weighting, test
    objectives, and example content. Example topics and concepts are included to clarify the test objectives andshould not be construed as a comprehensive listing of all the content of this examination.

    The table below lists the domains measured by this examination and the extent to which they are represented in the examination.

    Domain % Of Examination

    1.0 Installation, Configuration and Upgrading    30%

    2.0 Diagnosing and Troubleshooting                30%

    3.0 Preventive Maintenance                           5%

    4.0 Motherboard/Processors/Memory              15%

    5.0 Printers                                               10%

    6.0 Basic Networking                                   10%

                                                         Total 100.00%

    A+ Core Hardware Service Technician
    Examination Objectives

    2/15/01
    2 of 13

    Response Limits

    The examinee selects, from four (4) or more response options and the option(s) that best completes the statement or answers the question. Distracters or wrong answers are response options that examinees with incomplete knowledge or skill would likely choose, but are generally plausible responses fitting into the content area.

    Test item formats used in this examination are:

    Multiple-choice: The examinee selects one option that best answers the question or completes a statement. The option can be embedded in a graphic where the examinee "points and clicks" on their selection choice to complete the test item.

    Multiple-response: The examinee selects more then one option that best answers the question or completes a statement.

    Sample Directions: Read the statement or question and from the response options, select only the option(s) that represent the most correct or best answer(s).

    A+ Core Hardware Service Technician
    Examination Objectives

    2/15/01
    3 of 13

    Domain 1.0 Installation, Configuration, and Upgrading

    This domain requires the knowledge and skills to identify, install, configure, and upgrade microcomputer

    modules and peripherals, following established basic procedures for system assembly and disassembly of

    field replaceable modules. Elements included are listed below with each test objective.

    Content Limits

    1.1 Identify basic terms, concepts, and functions of system modules, including how each module should

    work during normal operation and during the boot process.

    Examples of concepts and modules are:

    o System board

    o Power supply

    o Processor /CPU

    o Memory

    o Storage devices

    o Monitor

    o Modem

    o Firmware

    o BIOS

    o CMOS

    o LCD (portable systems)

    o Ports

    o PDA (Personal Digital Assistant)

    1.2 Identify basic procedures for adding and removing field replaceable modules for both desktop and

    portable systems.

    Examples of modules:

    o System board

    o Storage device

    o Power supply

    o Processor /CPU

    o Memory

    o Input devices

    o Hard drive

    o Keyboard

    o Video board

    o Mouse

    o Network Interface Card (NIC)

    Portable system components

    o AC adapter

    o Digital Camera

    o DC controller

    o LCD panel

    o PC Card

    o Pointing Devices

    A+ Core Hardware Service Technician

    Examination Objectives

    2/15/01

    4 of 13

    1.3 Identify available IRQs, DMAs, and I/O addresses and procedures for device installation and

    configuation.

    Content may include the following:

    o Standard IRQ settings

    o Modems

    o Floppy drive controllers

    o Hard drive controllers

    o USB ports

    o Infrared ports

    o Hexidecimal/Addresses

    1.4 Identify common peripheral ports, associated cabling, and their connectors.

    Content may include the following:

    o Cable types

    o Cable orientation

    o Serial versus parallel

    o Pin connections

    Examples of types of connectors:

    o DB-9

    o DB-25

    o RJ-11

    o RJ-45

    o BNC

    o PS2/MINI-DIN

    o USB

    o IEEE 1394

    1.5 Identify proper procedures for installing and configuring IDE/EIDE devices.

    Content may include the following:

    o Master/Slave

    o Devices per channel

    o Primary/Secondary

    1.6 Identify proper procedures for installing and configuring SCSI devices.

    Content may include the following:

    o Address/Termination conflicts

    o Cabling

    o Types (example: regular, wide, ultra-wide)

    o Internal versus external

    o Expansion slots, EISA, ISA, PCI

    o Jumper block settings (binary equivalents)

    A+ Core Hardware Service Technician

    Examination Objectives

    2/15/01

    5 of 13

    1.7 Identify proper procedures for installing and configuring peripheral devices.

    Content may include the following:

    o Monitor/Video Card

    o Modem

    o USB peripherals and hubs

    o IEEE 1284

    o IEEE 1394

    o External storage

    Portables

    o Docking stations

    o PC cards

    o Port replicators

    o Infrared devices

    1.8 Identify hardware methods of upgrading system performance, procedures for replacing basic

    subsystem components, unique components and when to use them.

    Content may include the following:

    o Memory

    o Hard Drives

    o CPU

    o Upgrading BIOS

    o When to upgrade BIOS

    Portable Systems

    o Battery

    o Hard Drive

    o Types I, II, III cards

    o Memory

    A+ Core Hardware Service Technician

    Examination Objectives

    2/15/01

    6 of 13

    Domain 2.0 Diagnosing and Troubleshooting

    This domain requires the ability to apply knowledge relating to diagnosing and troubleshooting common

    module problems and system malfunctions. This includes knowledge of the symptoms relating to common

    problems.

    Content Limits

    2.1 Identify common symptoms and problems associated with each module and how to troubleshoot and

    isolate the problems.

    Content may include the following:

    o Processor/Memory symptoms

    o Mouse

    o Floppy drive

    o Parallel ports

    o Hard Drives

    o CD-ROM

    o DVD

    o Sound Card/Audio

    o Monitor/Video

    o Motherboards

    o Modems

    o BIOS

    o USB

    o NIC

    o CMOS

    o Power supply

    o Slot covers

    o POST audible/visual error codes

    o Troubleshooting tools, e.g., multimeter

    o Large LBA, LBA

    o Cables

    o Keyboard

    o Peripherals

    2.2 Identify basic troubleshooting procedures and how to elicit problem symptoms from customers.

    Content may include the following:

    o Troubleshooting/isolation/problem determination procedures

    o Determine whether hardware or software problem

    o Gather information from user regarding, e.g.,

    o Customer Environment

    o Symptoms/Error Codes

    o Situation when the problem occurred

    A+ Core Hardware Service Technician

    Examination Objectives

    2/15/01

    7 of 13

    Domain 3.0 Preventive Maintenance

    This domain requires the knowledge of safety and preventive maintenance. With regard to safety, it

    includes the potential hazards to personnel and equipment when working with lasers, high voltage

    equipment, ESD, and items that require special disposal procedures that comply with environmental

    guidelines. With regard to preventive maintenance, this includes knowledge of preventive maintenance

    products, procedures, environmental hazards, and precautions when working on microcomputer systems.

    Content Limits

    3.1 Identify the purpose of various types of preventive maintenance products and procedures and when to

    use them.

    Content may include the following:

    o Liquid cleaning compounds

    o Types of materials to clean contacts and connections

    o Non-static vacuums (chasis, powersupplies, fans)

    3.2 Identify issues, procedures and devices for protection within the computing environment, including

    people, hardware and the surrounding workspace.

    Content may include the following:

    o UPS (Uninterruptible Power Supply) and suppressors

    o Determining the signs of power issues

    o Proper methods of storage of components for future use

    Potential hazards and proper safety procedures relating Lasers

    o High-voltage equipment

    o Power supply

    o CRT

    Special disposal procedures that comply wi th environmental guidelines.

    o Batteries

    o CRTs

    o Toner kits/cartridges

    o Chemical solvents and cans

    o MSDS (Material Safety Data Sheet)

    ESD (Electrostatic Discharge) precautions and procedures

    o What ESD can do, how it may be apparent, or hidden

    o Common ESD protection devices

    o Situations that could present a danger or hazard

    A+ Core Hardware Service Technician

    Examination Objectives

    2/15/01

    8 of 13

    Domain 4.0 Motherboard/Processors/Memory

    This domain requires knowledge of specific terminology, facts, ways and means of dealing with

    classifications, categories and principles of motherboards, processors, and memory in microcomputer

    systems.

    Content Limits

    4.1 Distinguish between the popular CPU chips in terms of their basic characteristics.

    Content may include the following:

    o Popular CPU chips (Intel, AMD, Cyrix)

    o Characteristics

    o Physical size

    o Voltage

    o Speeds

    o On board cache or not

    o Sockets

    o SEC (Single Edge Contact)

    4.2 Identify the categories of RAM (Random Access Memory) terminology, their locations, and physical

    characteristics.

    Content may include the following:

    o Terminology:

    o EDO RAM (Extended Data Output RAM)

    o DRAM (Dynamic Random Access Memory)

    o SRAM (Static RAM)

    o RIMM (Rambus Inline Memory Module 184 Pin)

    o VRAM (Video RAM)

    o SDRAM (Synchronous Dynamic RAM)

    o WRAM (Windows Accelerator Card RAM)

    o Locations and physical characteristics:

    o Memory bank

    o Memory chips (8-bit, 16-bit, and 32-bit)

    o SIMMS (Single In-line Memory Module)

    o DIMMS (Dual In-line Memory Module)

    o Parity chips versus non-parity chips

    A+ Core Hardware Service Technician

    Examination Objectives

    2/15/01

    9 of 13

    4.3 Identify the most popular type of motherboards, their components, and their architecture (bus

    structures and power supplies).

    Content may include the following:

    o Types of motherboards:

    o AT (Full and Baby)

    o ATX

    o Components:

    o Communication ports

    o SIMM and DIMM

    o Processor sockets

    o External cache memory (Level 2)

    o Bus Architecture

    o ISA

    o PCI

    o AGP

    o USB (Universal Serial Bus)

    o VESA local bus (VL-Bus)

    o Basic compatibility guidelines

    o IDE (ATA, ATAPI, ULTRA-DMA, EIDE)

    o SCSI (Wide, Fast, Ultra, LVD(Low Voltage Differential))

    4.4 Identify the purpose of CMOS (Complementary Metal-Oxide Semiconductor), what it contains and how

    to change its basic parameters.

    Example Basic CMOS Settings:

    o Printer parallel port—Uni., bi-directional, disable/enable, ECP, EPP

    o COM/serial port—memory address, interrupt request, disable

    o Floppy drive—enable/disable drive or boot, speed, density

    o Hard drive—size and drive type

    o Memory—parity, non-parity

    o Boot sequence

    o Date/Time

    o Passwords

    o Plug & Play BIOS

    A+ Core Hardware Service Technician

    Examination Objectives

    2/15/01

    10 of 13

    Domain 5.0 Printers

    This domain requires knowledge of basic types of printers, basic concepts, and printer components, how

    they work, how they print onto a page, paper path, care and service techniques, and common problems.

    Content Limits

    5.1 Identify basic concepts, printer operations and printer components.

    Content may include the following:

    Paper feeder mechanisms

    Types of Printers

    o Laser

    o Inkjet

    o Dot Matrix

    Types of printer connections and configurations

    o Parallel

    o Network

    o USB

    o Infrared

    o Serial

    5.2 Identify care and service techniques and common problems with primary printer types.

    Content may include the following:

    o Feed and output

    o Errors (printed or displayed)

    o Paper jam

    o Print quality

    o Safety precautions

    o Preventive maintenance

    A+ Core Hardware Service Technician

    Examination Objectives

    2/15/01

    11 of 13

    Domain 6.0 Basic Networking

    This domain requires knowledge of basic network concepts and terminology, ability to determine whether a

    computer is networked, knowledge of procedures for swapping and configuring network interface cards, and

    knowledge of the ramifications of repairs when a computer is networked. The scope of this topic is specific

    to hardware issues on the desktop and connecting it to a network.

    Content Limits

    6.1 Identify basic networking concepts, including how a network works and the ramifications of repairs

    on the network.

    Content may include the following:

    o Installing and configuring network cards

    o Network access

    o Full-duplex, half-duplex

    o Cabling—Twisted Pair, Coaxial, Fiber Optic, RS-232

    o Ways to network a PC

    o Physical Network topographies

    o Increasing bandwidth

    o Loss of data

    o Network slowdown

    o Infrared

    o Hardware protocols

     



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           This page last modified November 05, 2007
      
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